diff --git a/.github/styles/vocab.txt b/.github/styles/vocab.txt
index d012264ae2..5d0f0da52e 100644
--- a/.github/styles/vocab.txt
+++ b/.github/styles/vocab.txt
@@ -46,6 +46,7 @@ configmaps
 configs
 const
 cookiecutter
+cors
 css
 dariddler
 dataflow
diff --git a/plugins/splunk-on-call/README.md b/plugins/splunk-on-call/README.md
index 518bd906c0..cc32735164 100644
--- a/plugins/splunk-on-call/README.md
+++ b/plugins/splunk-on-call/README.md
@@ -60,6 +60,15 @@ splunkoncall:
 
 The user supplied must be a valid Splunk On-Call user and a member of your organization.
 
+In order to be able to make certain API calls you need to add the `PATCH` method to the backend cors methods list.
+
+```yaml
+backend:
+  # ...
+  cors:
+    methods: [GET, POST, PUT, DELETE, PATCH]
+```
+
 ### Adding your team name to the entity annotation
 
 The information displayed for each entity is based on the team name.
diff --git a/plugins/splunk-on-call/src/api/client.ts b/plugins/splunk-on-call/src/api/client.ts
index 02b560b1db..e974f27b83 100644
--- a/plugins/splunk-on-call/src/api/client.ts
+++ b/plugins/splunk-on-call/src/api/client.ts
@@ -52,6 +52,10 @@ export class SplunkOnCallClient implements SplunkOnCallApi {
   }
   constructor(private readonly config: ClientApiConfig) {}
 
+  getUsername(): string | undefined {
+    return this.config.username as string;
+  }
+
   async getIncidents(): Promise<Incident[]> {
     const url = `${await this.config.discoveryApi.getBaseUrl(
       'proxy',
diff --git a/plugins/splunk-on-call/src/api/types.ts b/plugins/splunk-on-call/src/api/types.ts
index 3d6d325f58..4cfa5037f1 100644
--- a/plugins/splunk-on-call/src/api/types.ts
+++ b/plugins/splunk-on-call/src/api/types.ts
@@ -18,7 +18,6 @@ import {
   EscalationPolicyInfo,
   Incident,
   OnCall,
-  Service,
   Team,
   User,
 } from '../components/types';
@@ -84,6 +83,11 @@ export interface SplunkOnCallApi {
    * Get a list of escalation policies for your organization.
    */
   getEscalationPolicies(): Promise<EscalationPolicyInfo[]>;
+
+  /**
+   * Get the current user username.
+   */
+  getUsername(): string | undefined;
 }
 
 export type PatchIncidentRequest = {
@@ -101,10 +105,6 @@ export type ListUserResponse = {
   _selfUrl?: string;
 };
 
-export type ServicesResponse = {
-  services: Service[];
-};
-
 export type IncidentsResponse = {
   incidents: Incident[];
 };
diff --git a/plugins/splunk-on-call/src/components/Incident/IncidentListItem.tsx b/plugins/splunk-on-call/src/components/Incident/IncidentListItem.tsx
index b1108988e2..eb29bc2aad 100644
--- a/plugins/splunk-on-call/src/components/Incident/IncidentListItem.tsx
+++ b/plugins/splunk-on-call/src/components/Incident/IncidentListItem.tsx
@@ -36,7 +36,7 @@ import {
   alertApiRef,
 } from '@backstage/core';
 import { formatDistanceToNowStrict } from 'date-fns';
-import { Incident } from '../types';
+import { Incident, IncidentPhase } from '../types';
 import OpenInBrowserIcon from '@material-ui/icons/OpenInBrowser';
 import { splunkOnCallApiRef } from '../../api/client';
 import { useAsyncFn } from 'react-use';
@@ -66,7 +66,11 @@ type Props = {
   onIncidentAction: () => void;
 };
 
-const IncidentPhase = ({ currentPhase }: { currentPhase: string }) => {
+const IncidentPhaseStatus = ({
+  currentPhase,
+}: {
+  currentPhase: IncidentPhase;
+}) => {
   switch (currentPhase) {
     case 'UNACKED':
       return <StatusError />;
@@ -77,6 +81,17 @@ const IncidentPhase = ({ currentPhase }: { currentPhase: string }) => {
   }
 };
 
+const incidentPhaseTooltip = (currentPhase: IncidentPhase) => {
+  switch (currentPhase) {
+    case 'UNACKED':
+      return 'Triggered';
+    case 'ACKED':
+      return 'Acknowledged';
+    default:
+      return 'Resolved';
+  }
+};
+
 const IncidentAction = ({
   currentPhase,
   userName,
@@ -190,9 +205,12 @@ export const IncidentListItem = ({ incident, onIncidentAction }: Props) => {
   return (
     <ListItem dense key={incident.entityId}>
       <ListItemIcon className={classes.listItemIcon}>
-        <Tooltip title={incident.currentPhase || ''} placement="top">
+        <Tooltip
+          title={incidentPhaseTooltip(incident.currentPhase)}
+          placement="top"
+        >
           <div className={classes.denseListIcon}>
-            <IncidentPhase currentPhase={incident.currentPhase || ''} />
+            <IncidentPhaseStatus currentPhase={incident.currentPhase} />
           </div>
         </Tooltip>
       </ListItemIcon>
diff --git a/plugins/splunk-on-call/src/components/SplunkOnCallCard.tsx b/plugins/splunk-on-call/src/components/SplunkOnCallCard.tsx
index 5d012bf650..7149ce524f 100644
--- a/plugins/splunk-on-call/src/components/SplunkOnCallCard.tsx
+++ b/plugins/splunk-on-call/src/components/SplunkOnCallCard.tsx
@@ -23,6 +23,7 @@ import {
   CardHeader,
   Divider,
   CardContent,
+  Typography,
 } from '@material-ui/core';
 import { Incidents } from './Incident';
 import { EscalationPolicy } from './Escalation';
@@ -122,8 +123,11 @@ export const SplunkOnCallCard = ({ entity }: Props) => {
   return (
     <Card>
       <CardHeader
-        title="Incidents"
-        subheader={<HeaderIconLinkRow links={[triggerLink]} />}
+        title="Splunk On-Call"
+        subheader={[
+          <Typography key="team_name">Team: {team}</Typography>,
+          <HeaderIconLinkRow key="incident_trigger" links={[triggerLink]} />,
+        ]}
       />
       <Divider />
       <CardContent>
diff --git a/plugins/splunk-on-call/src/components/TriggerDialog/TriggerDialog.tsx b/plugins/splunk-on-call/src/components/TriggerDialog/TriggerDialog.tsx
index 0617099926..b2bc50cf33 100644
--- a/plugins/splunk-on-call/src/components/TriggerDialog/TriggerDialog.tsx
+++ b/plugins/splunk-on-call/src/components/TriggerDialog/TriggerDialog.tsx
@@ -118,6 +118,10 @@ export const TriggerDialog = ({
       }),
   );
 
+  const username = api.getUsername();
+
+  const currentUser = users.find(user => user.username === username);
+
   const {
     value: policies,
     loading: policiesLoaading,
@@ -180,6 +184,12 @@ export const TriggerDialog = ({
     <Dialog maxWidth="md" open={showDialog} onClose={handleDialog} fullWidth>
       <DialogTitle>This action will trigger an incident.</DialogTitle>
       <DialogContent>
+        <Typography variant="subtitle1" gutterBottom align="justify">
+          Created by:{' '}
+          <b>
+            {currentUser?.firstName} {currentUser?.lastName}
+          </b>
+        </Typography>
         <Alert severity="info">
           <Typography variant="body1" align="justify">
             If the issue you are seeing does not need urgent attention, please
diff --git a/plugins/splunk-on-call/src/components/types.ts b/plugins/splunk-on-call/src/components/types.ts
index b5415ac57a..de5718cb28 100644
--- a/plugins/splunk-on-call/src/components/types.ts
+++ b/plugins/splunk-on-call/src/components/types.ts
@@ -16,31 +16,6 @@
 
 import { IncidentTarget } from '../api/types';
 
-export type Service = {
-  id: string;
-  name: string;
-  html_url: string;
-  integrationKey: string;
-  escalation_policy: {
-    id: string;
-    user: User;
-  };
-};
-
-export type Assignee = {
-  id: string;
-  summary: string;
-  html_url: string;
-};
-
-export type SubHeaderLink = {
-  title: string;
-  href?: string;
-  icon: React.ReactNode;
-  action?: React.ReactNode;
-};
-
-// GET Teams
 export type Team = {
   name?: string;
   slug?: string;
@@ -53,7 +28,6 @@ export type Team = {
   _adminsUrl?: string;
 };
 
-// GET oncall
 export type OnCall = {
   team?: OnCallTeamResource;
   oncallNow?: OnCallNowResource[];
@@ -82,7 +56,6 @@ export type OnCallUser = {
   username?: string;
 };
 
-// GET /api-public/v2/user
 export type User = {
   firstName?: string;
   lastName?: string;
@@ -95,7 +68,6 @@ export type User = {
   _selfUrl?: string;
 };
 
-// Incident creation
 export type CreateIncidentRequest = {
   summary: string;
   details: string;
@@ -104,11 +76,12 @@ export type CreateIncidentRequest = {
   isMultiResponder: boolean;
 };
 
-// GET incidents
+export type IncidentPhase = 'UNACKED' | 'ACKED' | 'RESOLVED';
+
 export type Incident = {
   incidentNumber?: string;
   startTime?: string;
-  currentPhase?: string;
+  currentPhase: IncidentPhase;
   entityState?: string;
   entityType?: string;
   routingKey?: string;