diff --git a/.changeset/brown-queens-lick.md b/.changeset/brown-queens-lick.md
new file mode 100644
index 0000000000..37a4b1ec93
--- /dev/null
+++ b/.changeset/brown-queens-lick.md
@@ -0,0 +1,5 @@
+---
+'@backstage/core-components': patch
+---
+
+Use getOptionalString for optional app.support.items[].links[].title
diff --git a/packages/core-components/src/hooks/useSupportConfig.ts b/packages/core-components/src/hooks/useSupportConfig.ts
index 2b969d8b4d..d388728956 100644
--- a/packages/core-components/src/hooks/useSupportConfig.ts
+++ b/packages/core-components/src/hooks/useSupportConfig.ts
@@ -72,7 +72,7 @@ export function useSupportConfig(): SupportConfig {
       links: (itemConf.getOptionalConfigArray('links') ?? []).flatMap(
         linkConf => ({
           url: linkConf.getString('url'),
-          title: linkConf.getString('title'),
+          title: linkConf.getOptionalString('title') ?? '',
         }),
       ),
     })),