diff --git a/.changeset/cuddly-suns-sit.md b/.changeset/cuddly-suns-sit.md
new file mode 100644
index 0000000000..f1fe16add6
--- /dev/null
+++ b/.changeset/cuddly-suns-sit.md
@@ -0,0 +1,5 @@
+---
+'@backstage/plugin-user-settings': patch
+---
+
+Fix undefined identity bug in UserSettingsProfileCard caused by using deprecated methods of the IdentityApi
diff --git a/plugins/user-settings/api-report.md b/plugins/user-settings/api-report.md
index a801f2e807..0d8f132f37 100644
--- a/plugins/user-settings/api-report.md
+++ b/plugins/user-settings/api-report.md
@@ -119,5 +119,6 @@ export const UserSettingsThemeToggle: () => JSX.Element;
 export const useUserProfile: () => {
   profile: ProfileInfo;
   displayName: string;
+  loading: boolean;
 };
 ```
diff --git a/plugins/user-settings/src/components/useUserProfileInfo.ts b/plugins/user-settings/src/components/useUserProfileInfo.ts
index 336ea34ee4..6f9b5c154e 100644
--- a/plugins/user-settings/src/components/useUserProfileInfo.ts
+++ b/plugins/user-settings/src/components/useUserProfileInfo.ts
@@ -14,13 +14,46 @@
  * limitations under the License.
  */
 
-import { useApi, identityApiRef } from '@backstage/core-plugin-api';
+import {
+  alertApiRef,
+  identityApiRef,
+  ProfileInfo,
+  useApi,
+} from '@backstage/core-plugin-api';
+import { useEffect } from 'react';
+import { useAsync } from 'react-use';
 
 export const useUserProfile = () => {
   const identityApi = useApi(identityApiRef);
-  const userId = identityApi.getUserId();
-  const profile = identityApi.getProfile();
-  const displayName = profile.displayName ?? userId;
+  const alertApi = useApi(alertApiRef);
 
-  return { profile, displayName };
+  const { value, loading, error } = useAsync(async () => {
+    return {
+      profile: await identityApi.getProfileInfo(),
+      identity: await identityApi.getBackstageIdentity(),
+    };
+  }, []);
+
+  useEffect(() => {
+    if (error) {
+      alertApi.post({
+        message: `Failed to load user identity: ${error}`,
+        severity: 'error',
+      });
+    }
+  }, [error, alertApi]);
+
+  if (loading || error) {
+    return {
+      profile: {} as ProfileInfo,
+      displayName: '',
+      loading,
+    };
+  }
+
+  return {
+    profile: value!.profile,
+    displayName: value!.profile.displayName ?? value!.identity.userEntityRef,
+    loading,
+  };
 };