diff --git a/.changeset/nice-trains-punch.md b/.changeset/nice-trains-punch.md
new file mode 100644
index 0000000000..71225ac97c
--- /dev/null
+++ b/.changeset/nice-trains-punch.md
@@ -0,0 +1,5 @@
+---
+'@backstage/plugin-pagerduty': patch
+---
+
+Supporting Timezones
diff --git a/plugins/pagerduty/src/api/client.ts b/plugins/pagerduty/src/api/client.ts
index 527a56b2af..d1220f715f 100644
--- a/plugins/pagerduty/src/api/client.ts
+++ b/plugins/pagerduty/src/api/client.ts
@@ -46,7 +46,7 @@ export class PagerDutyClient implements PagerDutyApi {
   constructor(private readonly config: ClientApiConfig) {}
 
   async getServiceByIntegrationKey(integrationKey: string): Promise<Service[]> {
-    const params = `include[]=integrations&include[]=escalation_policies&query=${integrationKey}`;
+    const params = `time_zone=UTC&include[]=integrations&include[]=escalation_policies&query=${integrationKey}`;
     const url = `${await this.config.discoveryApi.getBaseUrl(
       'proxy',
     )}/pagerduty/services?${params}`;
@@ -56,7 +56,7 @@ export class PagerDutyClient implements PagerDutyApi {
   }
 
   async getIncidentsByServiceId(serviceId: string): Promise<Incident[]> {
-    const params = `statuses[]=triggered&statuses[]=acknowledged&service_ids[]=${serviceId}`;
+    const params = `time_zone=UTC&sort_by=created_at&statuses[]=triggered&statuses[]=acknowledged&service_ids[]=${serviceId}`;
     const url = `${await this.config.discoveryApi.getBaseUrl(
       'proxy',
     )}/pagerduty/incidents?${params}`;
@@ -66,7 +66,7 @@ export class PagerDutyClient implements PagerDutyApi {
   }
 
   async getOnCallByPolicyId(policyId: string): Promise<OnCall[]> {
-    const params = `include[]=users&escalation_policy_ids[]=${policyId}`;
+    const params = `time_zone=UTC&include[]=users&escalation_policy_ids[]=${policyId}`;
     const url = `${await this.config.discoveryApi.getBaseUrl(
       'proxy',
     )}/pagerduty/oncalls?${params}`;
diff --git a/plugins/pagerduty/src/components/Escalation/EscalationPolicy.tsx b/plugins/pagerduty/src/components/Escalation/EscalationPolicy.tsx
index 5e67d52172..faa480f6e2 100644
--- a/plugins/pagerduty/src/components/Escalation/EscalationPolicy.tsx
+++ b/plugins/pagerduty/src/components/Escalation/EscalationPolicy.tsx
@@ -32,7 +32,9 @@ export const EscalationPolicy = ({ policyId }: Props) => {
 
   const { value: users, loading, error } = useAsync(async () => {
     const oncalls = await api.getOnCallByPolicyId(policyId);
-    const users = oncalls.map(oncall => oncall.user);
+    const users = oncalls
+      .sort((a, b) => a.escalation_level - b.escalation_level)
+      .map(oncall => oncall.user);
 
     return users;
   });
diff --git a/plugins/pagerduty/src/components/Incident/IncidentEmptyState.tsx b/plugins/pagerduty/src/components/Incident/IncidentEmptyState.tsx
index b697422b0f..f7a0398c55 100644
--- a/plugins/pagerduty/src/components/Incident/IncidentEmptyState.tsx
+++ b/plugins/pagerduty/src/components/Incident/IncidentEmptyState.tsx
@@ -22,7 +22,7 @@ export const IncidentsEmptyState = () => {
   return (
     <Grid container justify="center" direction="column" alignItems="center">
       <Grid item xs={12}>
-        <Typography variant="h4">Nice! No incidents found!</Typography>
+        <Typography variant="h5">Nice! No incidents found!</Typography>
       </Grid>
       <Grid item xs={12}>
         <img
diff --git a/plugins/pagerduty/src/components/types.ts b/plugins/pagerduty/src/components/types.ts
index 371f4eea6d..ff63c81518 100644
--- a/plugins/pagerduty/src/components/types.ts
+++ b/plugins/pagerduty/src/components/types.ts
@@ -41,6 +41,7 @@ export type Service = {
 
 export type OnCall = {
   user: User;
+  escalation_level: number;
 };
 
 export type Assignee = {