diff --git a/.changeset/three-pigs-sniff.md b/.changeset/three-pigs-sniff.md
new file mode 100644
index 0000000000..c2020c9e80
--- /dev/null
+++ b/.changeset/three-pigs-sniff.md
@@ -0,0 +1,5 @@
+---
+'@backstage/core-components': patch
+---
+
+The `ErrorPage` now falls back to using the default support configuration if the `ConfigApi` is not available.
diff --git a/packages/core-components/src/hooks/useSupportConfig.ts b/packages/core-components/src/hooks/useSupportConfig.ts
index 5d64e38f3d..546d779e01 100644
--- a/packages/core-components/src/hooks/useSupportConfig.ts
+++ b/packages/core-components/src/hooks/useSupportConfig.ts
@@ -14,7 +14,7 @@
  * limitations under the License.
  */
 
-import { useApi, configApiRef } from '@backstage/core-plugin-api';
+import { useApiHolder, configApiRef } from '@backstage/core-plugin-api';
 
 export type SupportItemLink = {
   url: string;
@@ -50,8 +50,9 @@ const DEFAULT_SUPPORT_CONFIG: SupportConfig = {
 };
 
 export function useSupportConfig(): SupportConfig {
-  const config = useApi(configApiRef);
-  const supportConfig = config.getOptionalConfig('app.support');
+  const apiHolder = useApiHolder();
+  const config = apiHolder.get(configApiRef);
+  const supportConfig = config?.getOptionalConfig('app.support');
 
   if (!supportConfig) {
     return DEFAULT_SUPPORT_CONFIG;