diff --git a/.changeset/soft-otters-report.md b/.changeset/soft-otters-report.md
new file mode 100644
index 0000000000..d71d3a2e9a
--- /dev/null
+++ b/.changeset/soft-otters-report.md
@@ -0,0 +1,5 @@
+---
+'@backstage/plugin-auth-backend': minor
+---
+
+Add support for Service Tokens to Cloudflare Access auth provider
diff --git a/plugins/auth-backend/src/providers/cloudflare-access/provider.test.ts b/plugins/auth-backend/src/providers/cloudflare-access/provider.test.ts
index 95e4b0901b..f34795fa0d 100644
--- a/plugins/auth-backend/src/providers/cloudflare-access/provider.test.ts
+++ b/plugins/auth-backend/src/providers/cloudflare-access/provider.test.ts
@@ -34,6 +34,15 @@ const mockClaims = {
   exp: 1632833763,
   iss: 'ISSUER_URL',
 };
+const mockServiceTokenJwt =
+  'eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6IktFWV9JRCIsImlzcyI6IklTU1VFUl9VUkwifQ.eyJzdWIiOiIiLCJuYW1lIjoiQm90IiwiY29tbW9uX25hbWUiOiJ0ZXN0X3Rva2VuX2lkLmFjY2VzcyIsImlhdCI6MTUxNjIzOTAyMn0.KEe-qBHuN8HKh1LobtDQnCJ3rxZOhW-lMSDad8uV_l0';
+const mockServiceTokenClaims = {
+  sub: '',
+  common_name: 'test_token_id.access',
+  iat: 1632833760,
+  exp: 1632833763,
+  iss: 'ISSUER_URL',
+};
 const mockCfIdentity = {
   name: 'foo',
   id: '123',
@@ -78,6 +87,32 @@ const identityOkResponse = {
   },
 };
 
+const identityOkServiceTokenResponse = {
+  backstageIdentity: {
+    expiresInSeconds: undefined,
+    identity: {
+      ownershipEntityRefs: ['user:default/jimmymarkum'],
+      type: 'user',
+      userEntityRef: 'user:default/jimmymarkum',
+    },
+    token:
+      'eyblob.eyJzdWIiOiJ1c2VyOmRlZmF1bHQvamltbXltYXJrdW0iLCJlbnQiOlsidXNlcjpkZWZhdWx0L2ppbW15bWFya3VtIl19.eyblob',
+  },
+  profile: {
+    email: undefined,
+  },
+  providerInfo: {
+    cfAccessIdentityProfile: {
+      email: 'test_token_id.access@foobar.com',
+      groups: [],
+      id: 'test_token_id.access',
+      name: 'Bot',
+    },
+    claims: mockServiceTokenClaims,
+    expiresInSeconds: 3,
+  },
+};
+
 const mockAuthenticatedUserEmail = 'user.name@email.test';
 const mockCacheClient = {
   get: jest.fn(),
@@ -121,6 +156,12 @@ describe('CloudflareAccessAuthProvider', () => {
     },
   } as unknown as express.Request;
 
+  const mockRequestWithSericeTokenJwtHeader = {
+    header: jest.fn(() => {
+      return mockServiceTokenJwt;
+    }),
+  } as unknown as express.Request;
+
   const mockRequestWithoutJwt = {
     header: jest.fn(_ => {
       return undefined;
@@ -169,7 +210,63 @@ describe('CloudflareAccessAuthProvider', () => {
     cache: mockCacheClient,
   });
 
+  const providerServiceToken = new CloudflareAccessAuthProvider({
+    teamName: 'foobar',
+    resolverContext: {} as AuthResolverContext,
+    authHandler: async result => {
+      expect(result).toEqual(
+        expect.objectContaining({
+          claims: mockServiceTokenClaims,
+          cfIdentity: {
+            email: 'test_token_id.access@foobar.com',
+            groups: [],
+            id: 'test_token_id.access',
+            name: 'Bot',
+          },
+          token: mockServiceTokenJwt,
+        }),
+      );
+      return {
+        profile: {
+          email: result.claims.email,
+        },
+      };
+    },
+    signInResolver: async ({ result }) => {
+      expect(result).toEqual(
+        expect.objectContaining({
+          claims: mockServiceTokenClaims,
+          cfIdentity: {
+            email: 'test_token_id.access@foobar.com',
+            groups: [],
+            id: 'test_token_id.access',
+            name: 'Bot',
+          },
+          token: mockServiceTokenJwt,
+        }),
+      );
+      return {
+        token:
+          'eyblob.eyJzdWIiOiJ1c2VyOmRlZmF1bHQvamltbXltYXJrdW0iLCJlbnQiOlsidXNlcjpkZWZhdWx0L2ppbW15bWFya3VtIl19.eyblob',
+      };
+    },
+    cache: mockCacheClient,
+  });
+
   describe('when JWT is valid', () => {
+    it('validates a service token JWT without calling get-identity', async () => {
+      jwtMock.mockReturnValue(
+        Promise.resolve({ payload: mockServiceTokenClaims }),
+      );
+      await providerServiceToken.refresh(
+        mockRequestWithSericeTokenJwtHeader,
+        mockResponse,
+      );
+      expect(mockResponse.json).toHaveBeenCalledWith(
+        identityOkServiceTokenResponse,
+      );
+    });
+
     it('returns cfidentity also when get-identity succeeds', async () => {
       jwtMock.mockReturnValue(Promise.resolve({ payload: mockClaims }));
       mockFetch.mockReturnValueOnce(
diff --git a/plugins/auth-backend/src/providers/cloudflare-access/provider.ts b/plugins/auth-backend/src/providers/cloudflare-access/provider.ts
index fe271f9058..c6217e6523 100644
--- a/plugins/auth-backend/src/providers/cloudflare-access/provider.ts
+++ b/plugins/auth-backend/src/providers/cloudflare-access/provider.ts
@@ -17,7 +17,6 @@
 import { AuthHandler } from '../types';
 import fetch, { Headers } from 'node-fetch';
 import express from 'express';
-import * as _ from 'lodash';
 import { jwtVerify, createRemoteJWKSet } from 'jose';
 import {
   AuthenticationError,
@@ -260,8 +259,20 @@ export class CloudflareAccessAuthProvider implements AuthProviderRouteHandlers {
     const verifyResult = await jwtVerify(jwt, this.jwtKeySet, {
       issuer: `https://${this.teamName}.cloudflareaccess.com`,
     });
-    const sub = verifyResult.payload.sub;
-    const cfAccessResultStr = await this.cache?.get(`${CACHE_PREFIX}/${sub}`);
+
+    const isServiceToken = verifyResult.payload.sub === '';
+
+    const subject = isServiceToken
+      ? (verifyResult.payload.common_name as string)
+      : verifyResult.payload.sub;
+    if (!subject) {
+      throw new AuthenticationError(
+        `Missing both sub and common_name from Cloudflare Access JWT`,
+      );
+    }
+
+    const cacheKey = `${CACHE_PREFIX}/${subject}`;
+    const cfAccessResultStr = await this.cache?.get(cacheKey);
     if (typeof cfAccessResultStr === 'string') {
       const result = JSON.parse(cfAccessResultStr) as CloudflareAccessResult;
       return {
@@ -270,12 +281,23 @@ export class CloudflareAccessAuthProvider implements AuthProviderRouteHandlers {
       };
     }
     const claims = verifyResult.payload as CloudflareAccessClaims;
+
     // Builds a passport profile from JWT claims first
     try {
-      // If we successfully fetch the get-identity endpoint,
-      // We supplement the passport profile with richer user identity
-      // information here.
-      const cfIdentity = await this.getIdentityProfile(jwt);
+      let cfIdentity: CloudflareAccessIdentityProfile;
+      if (isServiceToken) {
+        cfIdentity = {
+          id: subject,
+          name: 'Bot',
+          email: `${subject}@${this.teamName}.com`,
+          groups: [],
+        };
+      } else {
+        // If we successfully fetch the get-identity endpoint,
+        // We supplement the passport profile with richer user identity
+        // information here.
+        cfIdentity = await this.getIdentityProfile(jwt);
+      }
       // Stores a stringified JSON object in cfaccess provider cache only when
       // we complete all steps
       const cfAccessResult = {
@@ -283,7 +305,7 @@ export class CloudflareAccessAuthProvider implements AuthProviderRouteHandlers {
         cfIdentity,
         expiresInSeconds: claims.exp - claims.iat,
       };
-      this.cache?.set(`${CACHE_PREFIX}/${sub}`, JSON.stringify(cfAccessResult));
+      this.cache?.set(cacheKey, JSON.stringify(cfAccessResult));
       return {
         ...cfAccessResult,
         token: jwt,