diff --git a/plugins/splunk-on-call/src/components/EntitySplunkOnCallCard.test.tsx b/plugins/splunk-on-call/src/components/EntitySplunkOnCallCard.test.tsx
index a83db136e4..6944dee4c9 100644
--- a/plugins/splunk-on-call/src/components/EntitySplunkOnCallCard.test.tsx
+++ b/plugins/splunk-on-call/src/components/EntitySplunkOnCallCard.test.tsx
@@ -53,6 +53,14 @@ const mockSplunkOnCallApi: Partial<SplunkOnCallClient> = {
 const configApi: ConfigApi = new ConfigReader({
   splunkOnCall: {
     eventsRestEndpoint: 'EXAMPLE_REST_ENDPOINT',
+    readOnly: false,
+  },
+});
+
+const readOnlyConfigApi: ConfigApi = new ConfigReader({
+  splunkOnCall: {
+    eventsRestEndpoint: 'EXAMPLE_REST_ENDPOINT',
+    readOnly: true,
   },
 });
 
@@ -62,6 +70,12 @@ const apis = TestApiRegistry.from(
   [alertApiRef, {}],
 );
 
+const readOnlyApis = TestApiRegistry.from(
+  [splunkOnCallApiRef, mockSplunkOnCallApi],
+  [configApiRef, readOnlyConfigApi],
+  [alertApiRef, {}],
+);
+
 const mockEntity = {
   apiVersion: 'backstage.io/v1alpha1',
   kind: 'Component',
@@ -131,6 +145,32 @@ describe('SplunkOnCallCard', () => {
     expect(getByText('Empty escalation policy')).toBeInTheDocument();
   });
 
+  it('does not render a "Create incident" link in read only mode', async () => {
+    mockSplunkOnCallApi.getUsers = jest
+      .fn()
+      .mockImplementationOnce(async () => [MOCKED_USER]);
+    mockSplunkOnCallApi.getTeams = jest
+      .fn()
+      .mockImplementation(async () => [MOCK_TEAM_NO_INCIDENTS]);
+
+    const { getByText, queryByTestId } = render(
+      wrapInTestApp(
+        <ApiProvider apis={readOnlyApis}>
+          <EntityProvider entity={mockEntityNoIncidents}>
+            <EntitySplunkOnCallCard />
+          </EntityProvider>
+        </ApiProvider>,
+      ),
+    );
+    await waitFor(() => !queryByTestId('progress'));
+    expect(() => getByText('Create Incident')).toThrow();
+    await waitFor(
+      () => expect(getByText('Nice! No incidents found!')).toBeInTheDocument(),
+      { timeout: 2000 },
+    );
+    expect(getByText('Empty escalation policy')).toBeInTheDocument();
+  });
+
   it('handles a "splunk.com/on-call-routing-key" annotation', async () => {
     mockSplunkOnCallApi.getUsers = jest
       .fn()
diff --git a/plugins/splunk-on-call/src/components/EntitySplunkOnCallCard.tsx b/plugins/splunk-on-call/src/components/EntitySplunkOnCallCard.tsx
index 4a6f983636..1727e462c1 100644
--- a/plugins/splunk-on-call/src/components/EntitySplunkOnCallCard.tsx
+++ b/plugins/splunk-on-call/src/components/EntitySplunkOnCallCard.tsx
@@ -124,7 +124,9 @@ export const EntitySplunkOnCallCard = () => {
     : undefined;
 
   const eventsRestEndpoint =
-    config.getOptionalString('splunkOnCall.eventsRestEndpoint') || null;
+    config.getOptionalString('splunkOnCall.eventsRestEndpoint') || true;
+
+  const readOnly = config.getOptionalBoolean('splunkOnCall.readOnly') || false;
 
   const handleRefresh = useCallback(() => {
     setRefreshIncidents(x => !x);
@@ -218,7 +220,11 @@ export const EntitySplunkOnCallCard = () => {
 
     return (
       <>
-        <Incidents team={teamName} refreshIncidents={refreshIncidents} />
+        <Incidents
+          readOnly={readOnly}
+          team={teamName}
+          refreshIncidents={refreshIncidents}
+        />
         {usersHashMap && team && (
           <EscalationPolicy team={teamName} users={usersHashMap} />
         )}
@@ -259,7 +265,7 @@ export const EntitySplunkOnCallCard = () => {
               </Typography>,
               <HeaderIconLinkRow
                 key="incident_trigger"
-                links={[serviceLink, triggerLink]}
+                links={!readOnly ? [serviceLink, triggerLink] : [serviceLink]}
               />,
             ]}
           />
diff --git a/plugins/splunk-on-call/src/components/Incident/IncidentListItem.tsx b/plugins/splunk-on-call/src/components/Incident/IncidentListItem.tsx
index 4c9975bd06..8078f07fc7 100644
--- a/plugins/splunk-on-call/src/components/Incident/IncidentListItem.tsx
+++ b/plugins/splunk-on-call/src/components/Incident/IncidentListItem.tsx
@@ -64,6 +64,7 @@ type Props = {
   team: string;
   incident: Incident;
   onIncidentAction: () => void;
+  readOnly: boolean;
 };
 
 const IncidentPhaseStatus = ({
@@ -135,6 +136,7 @@ const IncidentAction = ({
 
 export const IncidentListItem = ({
   incident,
+  readOnly,
   onIncidentAction,
   team,
 }: Props) => {
@@ -241,12 +243,16 @@ export const IncidentListItem = ({
 
       {incident.incidentLink && incident.incidentNumber && (
         <ListItemSecondaryAction>
-          <IncidentAction
-            currentPhase={incident.currentPhase || ''}
-            incidentId={incident.entityId}
-            resolveAction={handleResolveIncident}
-            acknowledgeAction={handleAcknowledgeIncident}
-          />
+          {!readOnly ? (
+            <IncidentAction
+              currentPhase={incident.currentPhase || ''}
+              incidentId={incident.entityId}
+              resolveAction={handleResolveIncident}
+              acknowledgeAction={handleAcknowledgeIncident}
+            />
+          ) : (
+            ''
+          )}
           <Tooltip title="View in Splunk On-Call" placement="top">
             <IconButton
               href={incident.incidentLink}
diff --git a/plugins/splunk-on-call/src/components/Incident/Incidents.test.tsx b/plugins/splunk-on-call/src/components/Incident/Incidents.test.tsx
index 0f2d28927d..4c844e936f 100644
--- a/plugins/splunk-on-call/src/components/Incident/Incidents.test.tsx
+++ b/plugins/splunk-on-call/src/components/Incident/Incidents.test.tsx
@@ -90,6 +90,46 @@ describe('Incidents', () => {
     expect(getAllByTitle('View in Splunk On-Call').length).toEqual(1);
   });
 
+  it('does not render incident action buttons in read only mode', async () => {
+    mockSplunkOnCallApi.getIncidents.mockResolvedValue([MOCK_INCIDENT]);
+    mockSplunkOnCallApi.getTeams.mockResolvedValue([MOCK_TEAM]);
+
+    const {
+      getByText,
+      getByTitle,
+      getAllByTitle,
+      getByLabelText,
+      queryByTestId,
+    } = render(
+      wrapInTestApp(
+        <ApiProvider apis={apis}>
+          <Incidents readOnly team="test" refreshIncidents={false} />
+        </ApiProvider>,
+      ),
+    );
+    await waitFor(() => !queryByTestId('progress'));
+    await waitFor(
+      () =>
+        expect(
+          getByText('user', {
+            exact: false,
+          }),
+        ).toBeInTheDocument(),
+      { timeout: 2000 },
+    );
+    expect(getByText('test-incident')).toBeInTheDocument();
+    expect(getByLabelText('Status warning')).toBeInTheDocument();
+    expect(() => getAllByTitle('Acknowledge')).toThrow(
+      'Unable to find an element with the title: Acknowledge.',
+    );
+    expect(() => getAllByTitle('Resolve')).toThrow(
+      'Unable to find an element with the title: Resolve.',
+    );
+
+    // assert links, mailto and hrefs, date calculation
+    expect(getAllByTitle('View in Splunk On-Call').length).toEqual(1);
+  });
+
   it('Handle errors', async () => {
     mockSplunkOnCallApi.getIncidents.mockRejectedValueOnce(
       new Error('Error occurred'),
diff --git a/plugins/splunk-on-call/src/components/Incident/Incidents.tsx b/plugins/splunk-on-call/src/components/Incident/Incidents.tsx
index 3c557773fd..e2ec9609bd 100644
--- a/plugins/splunk-on-call/src/components/Incident/Incidents.tsx
+++ b/plugins/splunk-on-call/src/components/Incident/Incidents.tsx
@@ -49,9 +49,10 @@ const useStyles = makeStyles((theme: Theme) =>
 type Props = {
   refreshIncidents: boolean;
   team: string;
+  readOnly: boolean;
 };
 
-export const Incidents = ({ refreshIncidents, team }: Props) => {
+export const Incidents = ({ readOnly, refreshIncidents, team }: Props) => {
   const classes = useStyles();
   const api = useApi(splunkOnCallApiRef);
 
@@ -108,6 +109,7 @@ export const Incidents = ({ refreshIncidents, team }: Props) => {
             key={index}
             team={team}
             incident={incident}
+            readOnly={readOnly}
           />
         ))
       )}