diff --git a/plugins/pagerduty/src/components/PagerDutyCard/index.test.tsx b/plugins/pagerduty/src/components/PagerDutyCard/index.test.tsx
index e633dde0c8..2b309533ed 100644
--- a/plugins/pagerduty/src/components/PagerDutyCard/index.test.tsx
+++ b/plugins/pagerduty/src/components/PagerDutyCard/index.test.tsx
@@ -19,7 +19,12 @@ import { PagerDutyCard, isPluginApplicableToEntity } from '../PagerDutyCard';
 import { Entity } from '@backstage/catalog-model';
 import { EntityProvider } from '@backstage/plugin-catalog-react';
 import { TestApiRegistry, wrapInTestApp } from '@backstage/test-utils';
-import { pagerDutyApiRef, UnauthorizedError, PagerDutyClient } from '../../api';
+import {
+  pagerDutyApiRef,
+  UnauthorizedError,
+  NotFoundError,
+  PagerDutyClient,
+} from '../../api';
 import { Service, User } from '../types';
 
 import { alertApiRef } from '@backstage/core-plugin-api';
@@ -166,6 +171,24 @@ describe('PageDutyCard', () => {
     expect(getByText('Missing or invalid PagerDuty Token')).toBeInTheDocument();
   });
 
+  it('Handles custom NotFoundError', async () => {
+    mockPagerDutyApi.getServiceByIntegrationKey = jest
+      .fn()
+      .mockRejectedValueOnce(new NotFoundError());
+
+    const { getByText, queryByTestId } = render(
+      wrapInTestApp(
+        <ApiProvider apis={apis}>
+          <EntityProvider entity={entity}>
+            <PagerDutyCard />
+          </EntityProvider>
+        </ApiProvider>,
+      ),
+    );
+    await waitFor(() => !queryByTestId('progress'));
+    expect(getByText('PagerDuty Service Not Found')).toBeInTheDocument();
+  });
+
   it('handles general error', async () => {
     mockPagerDutyApi.getServiceByIntegrationKey = jest
       .fn()
@@ -187,6 +210,25 @@ describe('PageDutyCard', () => {
       ),
     ).toBeInTheDocument();
   });
+
+  it('handles empty response from getServiceByIntegrationKey', async () => {
+    mockPagerDutyApi.getServiceByIntegrationKey = jest
+      .fn()
+      .mockImplementationOnce(async () => []);
+
+    const { getByText, queryByTestId } = render(
+      wrapInTestApp(
+        <ApiProvider apis={apis}>
+          <EntityProvider entity={entity}>
+            <PagerDutyCard />
+          </EntityProvider>
+        </ApiProvider>,
+      ),
+    );
+    await waitFor(() => !queryByTestId('progress'));
+    expect(getByText('PagerDuty Service Not Found')).toBeInTheDocument();
+  });
+
   it('opens the dialog when trigger button is clicked', async () => {
     mockPagerDutyApi.getServiceByIntegrationKey = jest
       .fn()
diff --git a/plugins/pagerduty/src/components/PagerDutyCard/index.tsx b/plugins/pagerduty/src/components/PagerDutyCard/index.tsx
index e5c7eab071..b4b20fb25b 100644
--- a/plugins/pagerduty/src/components/PagerDutyCard/index.tsx
+++ b/plugins/pagerduty/src/components/PagerDutyCard/index.tsx
@@ -20,15 +20,16 @@ import { Incidents } from '../Incident';
 import { EscalationPolicy } from '../Escalation';
 import useAsync from 'react-use/lib/useAsync';
 import { Alert } from '@material-ui/lab';
-import { pagerDutyApiRef, UnauthorizedError } from '../../api';
+import { pagerDutyApiRef, UnauthorizedError, NotFoundError } from '../../api';
 import AlarmAddIcon from '@material-ui/icons/AlarmAdd';
-import { MissingTokenError } from '../Errors/MissingTokenError';
+import { MissingTokenError, ServiceNotFoundError } from '../Errors';
 import WebIcon from '@material-ui/icons/Web';
 import DateRangeIcon from '@material-ui/icons/DateRange';
 import { usePagerdutyEntity } from '../../hooks';
 import { PAGERDUTY_INTEGRATION_KEY, PAGERDUTY_SERVICE_ID } from '../constants';
 import { TriggerDialog } from '../TriggerDialog';
 import { ChangeEvents } from '../ChangeEvents';
+import { Service } from '../types';
 
 import { useApi } from '@backstage/core-plugin-api';
 import {
@@ -75,29 +76,42 @@ export const PagerDutyCard = () => {
     loading,
     error,
   } = useAsync(async () => {
+    let service: Service;
     const services = await api.getServiceByIntegrationKey(
       integrationKey as string,
     );
 
+    service = services[0];
+    if (!service) throw new NotFoundError();
+
     return {
-      id: services[0].id,
-      name: services[0].name,
-      url: services[0].html_url,
-      policyId: services[0].escalation_policy.id,
-      policyLink: services[0].escalation_policy.html_url,
+      id: service.id,
+      name: service.name,
+      url: service.html_url,
+      policyId: service.escalation_policy.id,
+      policyLink: service.escalation_policy.html_url,
     };
   });
 
-  if (error instanceof UnauthorizedError) {
-    return <MissingTokenError />;
-  }
-
   if (error) {
-    return (
-      <Alert severity="error">
-        Error encountered while fetching information. {error.message}
-      </Alert>
-    );
+    let errorNode: ReactNode;
+
+    switch (error.constructor) {
+      case UnauthorizedError:
+        errorNode = <MissingTokenError />;
+        break;
+      case NotFoundError:
+        errorNode = <ServiceNotFoundError />;
+        break;
+      default:
+        errorNode = (
+          <Alert severity="error">
+            Error encountered while fetching information. {error.message}
+          </Alert>
+        );
+    }
+
+    return <BasicCard>{errorNode}</BasicCard>;
   }
 
   if (loading) {